Privacy Policy

Fairplay respects the privacy of its users and is committed to handling personal information responsibly, transparently, and with appropriate care. This Privacy Policy explains what information may be collected when you visit or use Fairplay, why that information may be needed, how it may be used, when it may be shared, how long it may be retained, and what choices or rights may be available to you.

This Privacy Policy applies to information collected through the Fairplay website, account registration process, login services, mobile access, customer support, payment and withdrawal processes, account verification, sports and gaming services, promotional communications, security systems, and other services made available through the platform.

By accessing or using Fairplay, you acknowledge that your information may be handled in accordance with this Privacy Policy and any applicable data protection laws. If you do not agree with this policy, you should avoid submitting personal information and discontinue use of services that require such information.

Information We May Collect

Fairplay may collect different types of information depending on how you interact with the platform. Some information may be provided directly by you, while other information may be collected automatically when you access the website or use account features.

The information collected should be limited to what is reasonably necessary for account administration, service delivery, security, verification, payment processing, regulatory requirements, customer support, responsible gaming, fraud prevention, and platform improvement.

Information You Provide During Registration

When you create a Fairplay account, you may be asked to provide information required to establish and manage your account.

This may include your name, mobile number, email address, username, date of birth where required, account credentials, location or jurisdiction information, and other registration details necessary to determine eligibility or provide account services.

Users are responsible for providing accurate and current information. Incorrect or outdated details may affect account verification, login recovery, payment processing, withdrawals, or customer support.

Login and Account Information

Fairplay may process information related to your account access and activity.

This can include your username, login history, account status, password reset activity, authentication records, OTP verification events, device information, session information, and other security-related details.

Passwords should be stored and handled using appropriate security measures rather than being accessible as plain-text information.

Users should never share their password or OTP with another person.

Identity and KYC Information

Fairplay may request identity verification or KYC information where required for account security, age verification, payment processing, withdrawal requests, fraud prevention, legal obligations, or other legitimate platform requirements.

Depending on the verification process, this may include your full name, date of birth, address, government-issued identification details, photographs, document images, or other information needed to confirm your identity.

Verification information should only be submitted through authorized Fairplay channels.

Users should never send identity documents to unknown social media profiles, unofficial messaging accounts, or individuals whose relationship with Fairplay cannot be verified.

Payment and Transaction Information

Fairplay may process information relating to deposits, withdrawals, refunds, payment methods, account balances, and transaction activity.

This may include transaction amounts, dates, payment method details, transaction references, payment status, withdrawal information, and limited financial details necessary to process or review a transaction.

Payment processing may also involve third-party banks, payment gateways, UPI providers, wallets, card processors, or other financial service providers.

Fairplay should not require users to disclose confidential banking passwords, UPI PINs, card PINs, or OTPs through ordinary customer support conversations.

Gaming and Platform Activity

When you use Fairplay, information about your platform activity may be collected or generated.

This may include sports or gaming activity, selected events, transaction history, account interactions, promotions used, session information, account preferences, responsible gaming activity, and other information associated with your use of available services.

This information may be used to administer account services, maintain transaction records, investigate disputes, identify security risks, support responsible gaming measures, and improve platform functionality.

Technical and Device Information

Certain technical information may be collected automatically when you access Fairplay.

This may include your IP address, browser type, device type, operating system, screen information, approximate location derived from technical data, session identifiers, referring pages, access times, device identifiers, and information relating to website performance.

Technical information may be used to maintain website functionality, protect accounts, detect suspicious activity, diagnose technical problems, improve performance, and understand how users interact with the platform.

Cookies and Similar Technologies

Fairplay may use cookies and similar technologies to support essential website functions and improve the user experience.

Cookies may help maintain login sessions, remember preferences, support security features, understand website performance, measure usage, and provide relevant functionality.

Some cookies may be necessary for the website to operate correctly, while others may relate to analytics, preferences, or marketing where permitted.

Where required by applicable law, users should be provided with appropriate choices regarding non-essential cookies.

More detailed information may be provided through a separate Cookie Policy or cookie consent notice.

Customer Support Information

When you contact Fairplay support, information related to your request may be collected and retained.

This may include your name, username, account reference, contact details, description of the issue, support messages, transaction references, screenshots, technical information, and other details required to investigate and resolve your request.

Users should avoid including unnecessary sensitive information in support messages.

Passwords, OTPs, UPI PINs, banking passwords, card PINs, and similar authentication details should never be provided to customer support.

Information From Third Parties

In some circumstances, Fairplay may receive information from third-party service providers.

These may include payment processors, identity verification providers, security services, analytics providers, fraud-prevention services, customer support systems, or other technology providers supporting platform operations.

Any information received from third parties should be handled in accordance with applicable law, contractual obligations, and this Privacy Policy.

Why Fairplay May Use Personal Information

Personal information may be processed for several legitimate operational purposes.

Fairplay may use information to create and manage accounts, verify user identity, maintain account security, process payments and withdrawals, provide sports and gaming services, respond to customer support requests, investigate transactions, prevent fraud, comply with legal obligations, manage responsible gaming measures, resolve disputes, improve platform performance, and communicate important service information.

Information should not be used for purposes that are incompatible with the reason it was originally collected unless permitted by applicable law.

Account Creation and Administration

Personal information is necessary to create, maintain, and manage Fairplay accounts.

Account information may be used to identify users, maintain login access, manage settings, provide account history, process account requests, and communicate important information related to account activity.

Users should ensure that their registered details remain accurate.

Identity Verification and Fraud Prevention

Fairplay may process personal and technical information to protect users and the platform from fraud, identity theft, unauthorized access, payment abuse, duplicate account misuse, suspicious transactions, and other prohibited activities.

Security systems may examine login patterns, device information, transaction behavior, account connections, and other indicators to identify unusual activity.

Where additional verification is necessary, certain account functions may be temporarily restricted while a review is completed.

Processing Deposits and Withdrawals

Transaction information may be used to process deposits and withdrawals, investigate missing or delayed transactions, confirm payment status, meet financial compliance requirements, and resolve transaction-related disputes.

Payment providers may process certain information independently under their own privacy policies and legal obligations.

Users should review the privacy information of external payment services when appropriate.

Providing Customer Support

Information submitted to Fairplay support may be used to identify the relevant account, understand the problem, investigate account or transaction activity, provide troubleshooting guidance, and resolve support requests.

Support records may also be used for staff training, service quality review, fraud prevention, and dispute management where permitted.

Security and Platform Protection

Fairplay may use personal and technical information to maintain the security of the platform.

This can include detecting unusual login attempts, monitoring suspicious account activity, identifying technical abuse, preventing unauthorized access, investigating fraud, and protecting users from phishing or account takeover attempts.

Security information may also be retained where necessary to investigate incidents or meet legal obligations.

Responsible Gaming Purposes

Where applicable, account activity may be used to support responsible gaming measures.

This may include maintaining self-exclusion records, account restrictions, cooling-off periods, spending or activity limits, and other responsible gaming controls available through the platform.

Information associated with a responsible gaming restriction may need to be retained for an appropriate period so that the restriction can be respected and not easily bypassed.

Communications With Users

Fairplay may use contact information to send important account and service communications.

These may include login or security notifications, account verification requests, withdrawal updates, changes to policies, support responses, service interruptions, and other operational messages.

Where permitted and where appropriate consent has been obtained, users may also receive promotional or marketing communications.

Operational account communications may still be necessary even if a user chooses not to receive marketing messages.

Marketing and Promotional Communications

Fairplay may send information about promotions, platform features, sports events, bonuses, new services, or other relevant updates where permitted by applicable law.

Users should be given a reasonable way to opt out of non-essential promotional communications.

Choosing not to receive marketing messages should not prevent users from receiving important security, account, payment, legal, or service communications.

Personalization and Service Improvement

Information about platform usage may be analyzed to understand which services users access, identify technical problems, improve website navigation, and make platform features easier to use.

Where personalization is used, Fairplay should aim to do so responsibly and in accordance with applicable privacy requirements.

Users should not be led to believe that personalization guarantees gaming outcomes or financial results.

Legal and Regulatory Requirements

Fairplay may need to process or disclose information to comply with applicable laws, court orders, regulatory requirements, lawful authority requests, financial obligations, fraud investigations, or other legal duties.

Information should only be disclosed where there is an appropriate legal basis or other valid justification.

Where legally permitted, Fairplay should seek to limit disclosures to information that is reasonably necessary for the relevant purpose.

Legal Bases for Processing

Depending on the applicable privacy law and the nature of the information, Fairplay may process personal information based on contractual necessity, legal obligations, legitimate interests, consent, security requirements, or other lawful grounds.

For example, account information may be necessary to provide services requested by the user, while certain verification information may be required to meet legal or security obligations.

Where processing depends on consent, users may have the right to withdraw that consent, although withdrawal may not affect processing that was lawfully completed before consent was withdrawn.

When Information May Be Shared

Fairplay does not need to make personal information publicly available in order to provide its services.

However, information may be shared with selected third parties where reasonably necessary to operate the platform, process transactions, verify identity, maintain security, provide customer support, comply with legal obligations, or protect legitimate interests.

Third parties receiving personal information should only receive the information necessary for the relevant service and should be expected to handle it appropriately.

Payment Providers

Transaction-related information may be shared with banks, payment processors, digital wallets, UPI providers, card networks, and other financial service providers where necessary to complete deposits, withdrawals, refunds, or payment investigations.

These providers may independently process personal information according to their own legal and privacy obligations.

Fairplay does not control every aspect of how independent financial institutions process information.

Identity Verification Providers

Where external verification services are used, personal information or identity documents may be shared with authorized verification providers for the purpose of confirming identity, age, account ownership, or other required information.

Such providers should only receive information necessary to complete the requested verification.

Technology and Hosting Providers

Fairplay may rely on technology service providers for hosting, cloud storage, website security, analytics, communications, fraud detection, technical support, databases, and other operational functions.

These service providers may process limited personal information on behalf of Fairplay where necessary to provide their services.

Appropriate contractual and security measures should be used where required.

Professional Advisers

Personal information may be shared with authorized legal advisers, auditors, accountants, insurers, consultants, or other professional advisers where reasonably necessary for legal compliance, dispute management, financial administration, or business operations.

Such disclosures should be limited to information relevant to the professional service.

Authorities and Legal Requests

Fairplay may disclose information where legally required to do so by a court, regulatory body, government authority, law enforcement agency, or other legally authorized organization.

Information may also be disclosed where reasonably necessary to investigate suspected fraud, illegal activity, security incidents, threats, or violations of applicable terms.

Fairplay should not disclose more information than reasonably necessary when responding to a lawful request.

Business Changes

If the ownership, structure, assets, or business operations associated with Fairplay change, personal information may be transferred as part of a legitimate merger, acquisition, restructuring, financing, sale, or similar transaction.

Any receiving organization should be expected to protect personal information and use it consistently with applicable privacy requirements.

Users should be notified of material changes where required by law.

International Data Transfers

Some service providers or technology systems may operate in countries different from the user’s location.

Where personal information is transferred internationally, Fairplay should use appropriate legal, contractual, organizational, or technical safeguards where required by applicable data protection law.

Privacy protections can differ between jurisdictions, so international transfers should be managed with appropriate care.

How We Protect Personal Information

Fairplay should use reasonable technical, organizational, and administrative measures designed to protect personal information from unauthorized access, misuse, accidental loss, alteration, destruction, or disclosure.

Measures may include access controls, secure authentication, restricted staff permissions, encryption where appropriate, monitoring systems, secure infrastructure, account verification procedures, and internal security practices.

No internet-based system can guarantee absolute security. Users therefore also have an important role in protecting their own accounts.

Your Responsibility for Account Security

Users should create strong passwords and keep login details private.

Do not share passwords, OTPs, UPI PINs, banking passwords, card PINs, identity documents, or other confidential information with unknown individuals.

Users should also avoid accessing their account through public or untrusted devices where possible.

If you believe your account has been compromised, change your password immediately where available and contact official Fairplay support.

Phishing and Impersonation Awareness

Users should remain alert to fake websites, fraudulent support profiles, phishing messages, suspicious social media accounts, and unknown individuals claiming to represent Fairplay.

Fairplay users should verify communication through official channels before sharing personal information or making payments.

Requests for passwords, OTPs, banking PINs, or remote device access should be treated with particular caution.

Data Retention

Fairplay should retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on the type of information, account status, transaction history, verification obligations, fraud prevention needs, legal requirements, disputes, responsible gaming restrictions, and other legitimate business purposes.

Some records may need to be retained after an account is closed where required for legal, financial, security, regulatory, or dispute-resolution purposes.

When information is no longer required, it should be securely deleted, anonymized, or otherwise handled in accordance with applicable data retention requirements.

Closed Accounts

Closing a Fairplay account does not necessarily mean that all personal information can be deleted immediately.

Certain information may need to remain stored for legal compliance, transaction records, fraud prevention, dispute management, responsible gaming restrictions, tax or financial obligations, or security purposes.

Information that is no longer required should be deleted or anonymized in accordance with applicable retention rules.

User Privacy Rights

Depending on where you live and the privacy laws that apply, you may have certain rights relating to your personal information.

These rights may include the ability to request access to personal information, request correction of inaccurate information, request deletion in certain circumstances, object to certain types of processing, request restrictions on processing, obtain information in a portable format, withdraw consent where processing is based on consent, or make a complaint to an appropriate data protection authority.

Not every right applies in every situation, and legal or regulatory requirements may sometimes limit a request.

Accessing Your Information

Users may be entitled to request information about the personal data associated with their Fairplay account.

Fairplay may need to verify the identity of the person making the request before providing personal information.

This helps prevent another individual from obtaining account data without authorization.

Correcting Personal Information

If your account information is incorrect or outdated, you should update it through the available account settings or contact official Fairplay support.

Some information may require additional verification before it can be changed, particularly where it relates to identity, payments, withdrawals, or account ownership.

Keeping information accurate can help prevent account and transaction delays.

Requesting Deletion

Where applicable law provides a right to deletion, users may request that certain personal information be removed.

However, Fairplay may need to retain some records where they remain necessary for legal obligations, fraud prevention, payment records, disputes, responsible gaming restrictions, security, or other valid purposes.

A deletion request therefore may not always result in the immediate removal of every record associated with an account.

Withdrawing Marketing Consent

Users who no longer wish to receive promotional communications should use the unsubscribe option provided in relevant messages, update available communication preferences, or contact support.

Fairplay may continue to send necessary operational messages concerning account security, transactions, policy updates, or other important service matters.

Automated Systems and Security Reviews

Fairplay may use automated technologies to assist with fraud detection, security monitoring, risk management, account verification, platform integrity, or other operational functions.

Such systems may identify activity for additional review.

Where applicable law grants rights relating to significant automated decisions, users may be entitled to request additional information or human review in appropriate circumstances.

Automated systems should not be presented as guaranteeing the accuracy of every result.

Children’s and Minors’ Privacy

Fairplay is intended only for individuals who meet the applicable legal age requirements for online gaming.

Minors should not create accounts or submit personal information to the platform.

If Fairplay becomes aware that personal information has been collected from an individual who is not legally eligible to use the platform, appropriate steps should be taken in accordance with applicable law and account policies.

Parents or guardians who believe that a minor has provided information should contact official support.

Responsible Gaming and Privacy

Certain responsible gaming measures may require Fairplay to process information about account activity and restrictions.

For example, records may be needed to enforce self-exclusion, cooling-off periods, account limits, or other responsible gaming controls.

Such information should be used only for appropriate account management, user protection, legal compliance, and responsible gaming purposes.

External Websites and Third-Party Links

Fairplay may contain links to websites or services operated independently by third parties.

This Privacy Policy does not automatically apply to external websites.

Users should review the privacy policies and terms of any third-party website before submitting personal information.

Fairplay is not responsible for the independent privacy practices of websites it does not control.

Analytics

Fairplay may use analytics tools to understand website traffic, performance, navigation patterns, device usage, and user interaction with platform features.

Analytics information may help identify technical problems and improve the usability of the platform.

Where possible and appropriate, analytics data may be aggregated or anonymized.

Any analytics technology involving cookies or identifiers should be used in accordance with applicable privacy and consent requirements.

Data Breach Response

Despite reasonable security measures, no online platform can eliminate every cybersecurity risk.

If Fairplay identifies a security incident involving personal information, appropriate steps should be taken to investigate the incident, limit further risk, protect affected systems, and comply with applicable notification requirements.

Where the law requires users or regulatory authorities to be notified of a personal data breach, appropriate communication should be provided within the required timeframe.

Changes to This Privacy Policy

Fairplay may update this Privacy Policy from time to time to reflect changes in platform services, technology, legal requirements, security practices, payment processes, or data-handling procedures.

Users are encouraged to review the policy periodically.

Where a material change significantly affects how personal information is handled, appropriate notice should be provided where required by applicable law.

The latest effective date and last updated date should be displayed clearly on this page.

How to Make a Privacy Request

Users who want to access, correct, delete, restrict, or otherwise make a privacy-related request should contact Fairplay through the official contact or support channel listed on the website.

When submitting a privacy request, provide enough information to identify the relevant account and explain the request clearly.

Fairplay may need to verify your identity before responding to requests involving personal data.

Never provide passwords, OTPs, UPI PINs, banking passwords, or card PINs as part of a privacy request.

Privacy Complaints

If you have concerns about how your personal information has been handled, contact Fairplay through the official support process and explain the issue in detail.

Fairplay should review legitimate privacy concerns and respond in accordance with applicable law.

Depending on your location, you may also have the right to submit a complaint to an appropriate data protection or privacy authority.

Contact Fairplay About Privacy

If you have questions about this Privacy Policy, the personal information associated with your account, or how your information is processed, use the official Fairplay contact channel.

A published Privacy Policy should include the appropriate privacy contact information for the actual entity responsible for operating the platform.

Before publication, the following details should be completed where applicable:

Data Controller / Operating Entity: [Insert Legal Entity Name]

Privacy Contact Email: [Insert Privacy Email]

Business Address: [Insert Registered or Privacy Contact Address]

Applicable Jurisdiction: [Insert Jurisdiction]

Providing these details can help users understand who is responsible for their personal information and how privacy-related requests can be submitted.

Our Commitment to User Privacy

Fairplay aims to handle personal information in a responsible and transparent manner.

We recognize that users may provide sensitive information when creating accounts, completing verification, making transactions, requesting withdrawals, or contacting support.

Our approach to privacy is centered on collecting only information that is reasonably necessary, using it for appropriate purposes, applying suitable security measures, limiting unnecessary disclosure, respecting applicable user rights, and providing clear information about data practices.

Final Privacy Reminder

Users also play an important role in protecting personal information.

Keep your Fairplay login details secure, use strong passwords, never share OTPs, verify payment and support channels, avoid suspicious links, and report unusual account activity promptly.

By using Fairplay carefully and understanding how personal information may be processed, users can make more informed decisions about their privacy and account security.